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Privacy Policy

Privacy Policy - the basics

Effective Date: 17/09/2025

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Fiorevanti Coaching ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal data when you engage with our coaching services, whether online or face-to-face.

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This policy is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Fiorevanti Coaching is a provider of personal, professional, and/or business coaching services delivered via online platforms and in-person sessions. Our registered office is at The London Office, 167-169 Great Portland Street, 5th floor, LONDON, W1W 5PFand we are registered with the Information Commissioner’s Office (ICO) under registration number ZB985532.

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2. What Data We Collect

We may collect and process the following categories of personal information depending on how you interact with us:

From Clients:

  • Full name and contact details (email, phone, address)

  • Date of birth (where relevant)

  • Session notes and coaching goals

  • Information you voluntarily share in sessions (e.g. professional background, personal aspirations, wellbeing information)

  • Payment and billing information

  • Communication history (emails, messages, booking details)

  • Feedback or testimonials

From Website Users and Subscribers:

  • Name and email address (when signing up for newsletters or downloads)

  • IP address and browsing data (via cookies )​

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3. How We Collect Your Data

We collect your personal data in several ways:

3.1 Information You Provide Directly

You may provide data when you:

  • Book or attend a coaching session

  • Complete a contact form or sign up to a mailing list

  • Purchase a course or digital product

  • Participate in workshops, webinars, or events

  • Communicate with us via email, phone, or messaging platforms

3.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain technical information (such as IP address, browser type, and device ID) through the use of cookies or similar technologies.

3.3 Information from Third Parties

With your consent or where legally permitted, we may receive information from:

  • Referral partners (e.g. another professional referring you to our services)

  • Payment platforms (e.g. Stripe, PayPal)

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4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide coaching sessions and deliver services tailored to your needs

  • To communicate with you, including sending session reminders, follow-ups, or relevant resources

  • To manage bookings, invoicing, and payments

  • To respond to enquiries or requests

  • To improve our services, analyse trends, and gather feedback

  • To send you relevant information, offers, or newsletters (only where you’ve opted in)

  • To comply with our legal obligations and professional standards

We will only use your personal data for the purposes it was collected unless we reasonably consider that we need to use it for another compatible reason, in accordance with data protection laws.

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5. Legal Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing your data. We rely on the following:

  • Consent: For marketing communications or where you voluntarily share sensitive personal data in sessions.

  • Contractual necessity: To deliver coaching services you have requested or booked.

  • Legal obligation: To comply with applicable laws (e.g. tax, accounting, professional regulation).

  • Legitimate interests: To manage and grow our business, provided your rights are not overridden.

You may withdraw your consent at any time by contacting us.

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6. Sharing Your Data

We do not sell, rent, or trade your personal data.

We may share your data with third parties only when necessary to deliver our services or fulfil legal obligations, such as:

  • Payment providers (e.g. Stripe, PayPal)

  • IT service providers (e.g. scheduling systems, email platforms)

  • Professional advisers (e.g. accountant, legal counsel)

  • Regulatory bodies or authorities (only if required by law)

All third-party service providers are required to respect your privacy and only process data on our instructions and in compliance with applicable data protection laws.

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7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal or professional obligations.

  • Client records: Retained for up to 6 years from the date of last service, in line with professional practice guidelines.

  • Email subscribers: Retained until you unsubscribe or request deletion.

  • Session notes: Retained securely for up to 6 years unless you request earlier deletion (subject to legal obligations).

You can request deletion of your data at any time, unless we are required to retain it for legal reasons.

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8. Your Rights

Under UK data protection law, you have rights regarding your personal data. These include the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal exceptions)

  • Object to or restrict certain processing

  • Withdraw consent (where consent is the legal basis)

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of your rights, please email us at: coaching@fiorevanticoaching.com

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9. Data Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it against loss, misuse, unauthorised access, alteration, or disclosure.

This includes:

  • Secure storage (e.g. encrypted cloud platforms)

  • Access controls

  • Secure data transfer methods

  • Password protection and multi-factor authentication

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10. International Transfers

We generally store your data within the UK. If any service providers or tools we use involve transferring data outside the UK (e.g. email or cloud platforms), we ensure appropriate safeguards are in place, such as:

  • Transfers to countries deemed to provide adequate protection by the UK

  • Standard contractual clauses approved by the UK government

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11. Cookies

We use cookies on our website to enhance user experience, analyse website usage, and tailor content. You can control or delete cookies through your browser settings. For more information, please refer to our WIX Cookies Policy. 

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12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The most recent version will always be available on our website.

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13. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this policy, please contact us at:

 

Fiorevanti Coaching

The London Office

167-169 Great Portland Street

5th floor

LONDON

W1W 5PF


coaching@fiorevanticoaching.com

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